Privacy Policy

Last update: July 2024

Overview

This privacy policy informs you of your choices and our practices regarding any personal information you provide to us. Your use of Dice Monster, service(s) and related websites (“Service”) involves the collection and use of your personal information. It is important for you to understand how this happens and how you may control it.

When you contract to use the Service, you accept our rules and policies regarding your personal information and you expressly consent to us collecting, processing, using and storing your personal information, as described in this policy.

YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU MUST NOT USE THE SERVICE. IF YOU CHANGE YOUR MIND IN THE FUTURE, YOU MAY WITHDRAW YOUR CONSENT TO USE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS POLICY.

If you have any comments, questions or complaints regarding the processing of your personal information, you can contact us at [email protected].

  1. What kind of Information we collect

    To provide you better services experiences on Dice Monster we collect different types of data when you choose and use different functions:

    1. Information you provide
      1. Contact information such as your name, email address or other contact information when contacting our customer service;
      2. Your age or information about when you were born;
      3. Player name and user credentials;
      4. Marketing & communication preferences, and other data you may provide to us in connection with different surveys, promotions, competitions and other events;
      5. Data About Paid Service. All our paid service is through iOS or Android platforms. We only receive a receipt of your transaction provided by these platforms. For security reasons, we do not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.
    2. Data we collect automatically when you interact with our Services

      As foregoing mentioned, in order to provide you better service on Dice Monster, it is also necessary for us to collect data that help us update, optimize, personalize and improve our services to you on Dice Monster.

      1. Account identifiers automatically created by us such as PlayerID
      2. Device information. Such as the type and model, operation system of your mobile phone hardware versions, carrier name, IP address, mobile browser (e.g. Chrome, Safari). Other device data such as the name of your mobile operator or ISP, language, time zone, mobile phone number, connection speed.
      3. Device identifiers. Device identifiers are those ascribed to it as IMEI, IDFA, Android Advertising DA, serial number of mobile phone, telecommunication operator, or data resembling.
      4. Your use of Dice Monster. We collect information when you use Dice Monster, including the time you log in, how long you stay in-app, which function you access to, gameplay data such as your level and different game events.
      5. Cookies. Cookies are small text files input and store on your device, which enables the features and functionality of Dice Monster services. Dice Monster uses it's cookies to provide a Re-targeting service only. We receive a cookie when you use Dice Monster Services.
    3. Data obtained from 3rd parties
      1. 3rd party account details if you decide to login using 3rd party tools or services such as Facebook, Google, Apple;
      2. Payment verification details when you make a purchase through our payment service providers;
      3. Data you make available on different social media channels such as your posts and account name;
      4. Demographic data and segments that we use to target our advertising; and
      5. Data related to surveys and questionnaires organized by our partners.

        6. NOTABLY that, the information mentioned under the foregoing Section A are all Non-Personally Related Information ("NPRI"). Such information is gathered by Dice Monster, so it can be used by Dice Monster for the purpose of online retargeting only. NPRI information collected by Dice Monster for providing your better service purposes is completely anonymous. None of the NPRI information, under any circumstances, individually or grouped together, can be traced back to a specific individual, and, upon expiration of one year period of collection, all NPRI will be routinely destroyed.

  2. Children

    We do not knowingly collect personal information from anyone under the age of 13. If you suspect that a user is under the age of 13, please use the reporting mechanism available through the service. If we become aware that a child, minor or anyone under the age of 13 has registered with us and provided us with personal data, we will take steps to terminate that person’s registration and delete their profile information from our Services. If we do delete a Profile because you violated our no children rule, we may retain basic account and profile information to ensure that you do not try to get around our rules by creating a new profile.

  3. How we use such information
    1. To Provide Better Services of Dice Monster

      We use the information we collect to provide services to you, including personalized features and contents, such as the monitoring back-desk interface you could access after registration and login-in your account. Such personalized features are unique relevant to you.

    2. Safety, integrity and security

      We use the foregoing information we collect to verify accounts and activity, combat harmful conduct, detect and prevent virus, plug-in, trojan or other malicious program or software. This safe-guard measures maintain the integrity and good business environment of Dice Monster, which, in turn, provides you better service experiences on Dice Monster.

  4. How such information are shared
    1. Information you share with others

      When you update profile on Dice Monster, or interact with other users on Dice Monster, the other users of Dice Monster or the receiving user can see the content you upload and share, or communicate to him/her.

    2. Third Party Partners

      We use third parties to help us operate and improve our Services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing, and security operations. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.

      We may also share information with partners who distribute and assist us in advertising our Services. For instance, we may share limited information on you in hashed, non-human readable form to advertising partners.

      We follow a strict vetting process prior to engaging any service provider or working with any partner. All of our service providers and partners must agree to strict confidentiality obligations.

    3. Related group companies with whom we share your information to operate the Service.
    4. Law enforcement or legal request

      Dice Monster discloses personal information when required by law, judicial process, warrant, subpoena or in the good-faith belief that such action is necessary for the following:

      To conform to the edict of the law or comply with a legal process served on Dice Monster or its Website or Services. To protect and defend the property rights of Dice Monster, the Dice Monster Website, or that of Dice Monster Users or to act under exigent circumstances to protect the personal safety of Dice Monster Users, employees, or the general public.

  5. Your rights as a data subject

    The law guarantees you certain rights regarding the personal data we hold and process. Please note, however, that these rights are not absolute. For example, we are not able to delete your personal data if we have a legal obligation to retain it. To exercise your rights, we kindly ask you to contact us by either using the support feature in our Services or to contact us in the address mentioned above.

    You have the right to request access to personal data we hold about you. In addition, you have the right to request a copy of such data.

    You have the right to request rectification of your personal data, restrict the processing of your personal data and request the erasure of your personal data. However, certain information is strictly necessary to fulfill the purposes defined in this Privacy Policy and may also be required by law. Thus, it may not be possible to remove such personal data.

    You have the right to object to the processing operations that are based on legitimate interest. You always have the right to object to processing for marketing purposes and decline from receiving future direct marketing.

    When processing of your personal data is based on your consent, you have the right to withdraw such consent at any time. The withdrawal will not affect the lawfulness of the processing carried out before the withdrawal.

    You have the right to receive the personal data you provided in a structured, commonly used machine-readable format and transmit such data to another data controller. Please note that this right applies only to the personal data you have provided, is processed by automated means and where the processing is based on your consent or a contract.

  6. Security

    At Dice Monster, the security of your information is our utmost priority, and we take many strict measures in order to protect our data from unauthorized access, and unauthorized disclosure or destruction of data. Our data is only stored in centers that provide the highest quality security for your information. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, and other electronic means.

  7. Data Retention

    We will retain most of your personal information for the lifetime of your use of the Service (i.e. until account deletion in accordance with your request) except that Contact Information obtained from promotional activities will be retained during the lifetime of such activities.

    In the event that the processing and retention period have terminated, but personal information is required to be retained continuously for other reasons including for the purposes as prescribed under applicable laws, the relevant personal information will be stored and maintained separately from other types of personal information. If you require us to destroy your personal information before the end of its life cycle, we will destroy your personal information in accordance with local laws.

  8. Limitation of Liabilities

    Dice Monster has no direct control over, nor does it bear any of the responsibility for the privacy policies and/or content of any sites or on Dice Monster Services, or the data these sites might deposit on your hard drive.

  9. Privacy Policy Changes

    We may update this Privacy Policy from time to time to reflect changes in our information practices. Any changes will be effective immediately upon posting of the revised Privacy Policy. If we make any material changes, we may notify you by email (sent to the email address specified in your account) or by means of a service notice before the changes become effective. We encourage you to periodically review this page for the latest information on our privacy practices.

  10. Contact Us

    If you want to know more about Dice Monster’s Privacy Policy, or you have any question on this regard, please feel free to contact us as follows:

    Contact email: [email protected]